General

Q: MyLocalCall.com what is it?

A: MyLocalCall is a service that allows anyone to obtain a local phone number in almost any country in the world and have it forwarded to an existent phone line in the country of residence thus allowing free^* long distance calls.

Q: How is VoxPOP different from other similar providers out there?

A: Our Services are uniquely designed to provide you with the convenience not found elsewhere and allow you to receive and make quality local and long distance calls at the most competitive rates available today. There are no hidden charges - no connection fees or disconnection fees, no long term contracts to sign. With the call logs accessible in real-time what you see is what you pay – and save!

Q: Where can I find more information and details about each of the services you offer, including your current rates for long distance?

A: Please log in (signup is fast, easy and free). Your MYAccount area contains all the information and tools you need.

Q: Is your service a replacement for my land or mobile phone?

A: No. VoxPOP services complement and enhance the services offered you by the local carrier and allow you to benefit from innovative exciting features while saving on your long distance charges.

Q: How do I add credit to my account?

A: To add credit to your account please login using the username you received after signing up and the appropriate password. Select Account Info from the menu then click on Buy. Select the Method of Payment, click Continue to select the amount then complete the process. Funds are cleared in real-time and the balance is updated accordingly.

Q: How do I change my account number?

A: The account number cannot be changed at this time.

Q: Do you offer a trial period?

A: Unfortunately no: we decided to keep our rates at the lowest level possible and pass all the savings on to our customers.

Q: How do I cancel the service?

A: You can cancel anytime with no penalty. Login, then navigate to My Account and select Services. Please note that once canceled, all dependent services, including assigned phone numbers are released and a new signup may not provide the old numbers back.

Q: I signed up. Should I have received any information from you?

A: You should have received a confirmation email message as well as an activation link from us shortly after signing up. If you do not receive an email, it could be that your email program on your computer has blocked our email, suspecting it to be "Spam". Please check your "junk" email folder to see if this email was filtered. If so, please list our email address as being acceptable, so that we can continue to communicate with you. If you have not received an email please contact us from the email address you used to sign up and we will gladly assist.

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^* Max 300 minutes per month of free calls per account. Unused free minutes cannot be taken to the following months(s). If limit is exceeded the normal rates apply. Some exceptions apply; see Terms and Conditions for details.